Customer Satisfaction: great results!

As usual, every six months we send our customers a questionnaire to analyse the customer satisfaction.

Below are the results of the latest survey. A great result, thanks to Multiprotexion’s teamwork, which must be an element of satisfaction for all of us but also a starting point to improve ourselves more and more!

The total weighted average was 3,96 (very good), calculated on:

CARS

(Very Good)

Answers

701

Questions

4 / Customer service availability
4 / Customer service preparation
4 / After-sales assistance
4 / Timeliness in handling anomaly or fault
4 / Timeliness and ability to listen of the operations centre
4 / Overall validity of the service

HEAVY VEHICLES

3,33

(Good/Very Good)

Answers

Questions

3 / Availability of sales consultant
4 / Preparation of sales consultant
3 / Solutions in line with the needs indicated
3 / After-sales service evaluation
3 / Timeliness in handling anomaly/fault
3 / Installation evaluation
4 / Timeliness and ability to listen of the operations centre
4 / Satisfaction TELEMATIC ESCORT® service
4 / Ease of use of Web Fleet Portal

VIDEOSURVEILLANCE

(Very Good)

Answers

Questions

4 / Customer service availability
4 / Customer service preparation
4 / After-sales assistance
4 / Timeliness in handling anomaly or fault
4 / Timeliness and ability to listen of the operations centre
4 / Overall validity of the service

CARS

(Very Good)

Answers

701

Questions

4 / Customer service availability
4 / Customer service preparation
4 / After-sales assistance
4 / Timeliness in handling anomaly or fault
4 / Timeliness and ability to listen of the operations centre
4 / Overall validity of the service

HEAVY VEHICLES

3,33

(Good/Very Good)

Answers

Questions

3 / Availability of sales consultant
4 / Preparation of sales consultant
3 / Solutions in line with the needs indicated
3 / After-sales service evaluation
3 / Timeliness in handling anomaly/fault
3 / Installation evaluation
4 / Timeliness and ability to listen of the operations centre
4 / Satisfaction TELEMATIC ESCORT® service
4 / Ease of use of Web Fleet Portal

VIDEOSURVEILLANCE

(Very Good)

Answers

Questions

4 / Customer service availability
4 / Customer service preparation
4 / After-sales assistance
4 / Timeliness in handling anomaly or fault
4 / Timeliness and ability to listen of the operations centre
4 / Overall validity of the service

Answer options: 1-5 = bad / sufficient / good / very good / excellent

DISCOVER

MORE POSTS

Answer options: 1-5 = bad / sufficient / good / very good / excellent

DISCOVER MORE POSTS

I.T.S. s.r.l. is an important player on the Italian scene in the field of technological innovation of advanced intrusion protection, video surveillance, and geolocation systems.

MULTIPROTEXION COMPLETES THE ACQUISITION OF ITS SICUREZZA

I.T.S. s.r.l. è un’importante realtà del panorama italiano nell’ambito dell’innovazione tecnologica di sistemi avanzati di protezione antintrusione, videosorveglianza, e geolocalizzazione.

I.T.S. s.r.l. is an important player on the Italian scene in the field of technological innovation of advanced intrusion protection, video surveillance, and geolocation systems.

PROTAGONISTS AT THE NEW "GLOBAL DISORDER' CONFERENCE”

A reflection on the critical issues in terms of risk, business continuity and crisis management (also and especially in the digital field) brought about by the new ‘global disorder’.

MULTIPROTEXION COMPLETES THE ACQUISITION OF ITS SICUREZZA

I.T.S. s.r.l. is an important player on the Italian scene in the field of technological innovation of advanced intrusion protection, video surveillance, and geolocation systems.

I.T.S. s.r.l. è un’importante realtà del panorama italiano nell’ambito dell’innovazione tecnologica di sistemi avanzati di protezione antintrusione, videosorveglianza, e geolocalizzazione.

PROTAGONISTS AT THE NEW "GLOBAL DISORDER' CONFERENCE”

A reflection on the critical issues in terms of risk, business continuity and crisis management (also and especially in the digital field) brought about by the new ‘global disorder’.

Una riflessione sulle criticità in termini di rischio, continuità del business e gestione delle crisi (anche e soprattutto nel campo digitale) che ha comportato il nuovo “disordine globale”.

Customer Satisfaction: great results!

As usual, every six months we send our customers a questionnaire to analyse the customer satisfaction.

CARS

HEAVY VEHICLES

VIDEOSURVEILLANCE

CARS

HEAVY VEHICLES​

VIDEOSURVEILLANCE​

MULTIPROTEXION COMPLETES THE ACQUISITION OF ITS SICUREZZA

PROTAGONISTS AT THE NEW "GLOBAL DISORDER' CONFERENCE”

MULTIPROTEXION COMPLETES THE ACQUISITION OF ITS SICUREZZA

PROTAGONISTS AT THE NEW "GLOBAL DISORDER' CONFERENCE”

HEAVY VEHICLES

VIDEOSURVEILLANCE